Indiquez-nous le code erreur ou le problème rencontré
pour obtenir un diagnostic ou un devis de réparation.
Codes erreur les plus fréquents - Traceur HP DESIGNJET T730
Code Erreur 21:10 ou 21:13 ou 21.2:13 ou message Maintenance recommandée 
Code Erreur 86:01 ou Vérifier chemin des têtes d'impression ou Vérifier chemin papier
Message Echec de chargement du support...
Message Echec de l'imprimante, incident sur l'imprimante (ou le système d'encrage...)
Tableau de tous les codes erreurs - Traceur HP DESIGNJET T730
- id :
1583
- code :
0000-0059
- description :
00.00. Unknown Service Part
Causes : 59. MOTOR_SERVO_SHUTDOWN
- id :
1584
- code :
0001-0082
- description :
Real Time Clock (RTC) Battery ran down.
Causes :
- remede :
How to solve. Remote troubleshooting (call agent) 1. The call agent asks the customer to go to the Support Menu by pressing the Power key continuously for 15 seconds. 2. Go to the Diagnostics Menu and select RTC Battery Status to check whether the RTC Battery has actually expired. 3. If yes, the call agent should arrange a service engineer visit to replace the RTC battery by replacing the Main PCA. Main PCA Onsite troubleshooting and solution (service engineer)1. Replace the Main PCA, see Mai
- id :
1585
- code :
0004-0001
- description :
Printer Bundle Board communication failure or malfunction
Causes : Bundle FFC, Main PCA
- remede :
How to solve. Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Bundle PCA and follow steps below on Onsite Troubleshooting: Printer Bundle Board3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove covers
- id :
1586
- code :
0008-0001
- description :
Front Panel does not respond
Causes :
- remede :
Onsite troubleshooting and solution (service engineer)1. This error never appears in the Front Panel, it is only logged into the Error History, and is equivalent to the 3 beeps during printer startup.2. It happens when there is no communication between the Front Panel and the Main PCA, see Printer shows Resuming Screen during OOBE.
- id :
1587
- code :
0009-0101
- description :
Scanner Bundle Board PCA
Causes : Main PCA
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Scanner Bundle PCA, and follow the Onsite troubleshooting below: Scanner Bundle Board. Board3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove covers an
- id :
1588
- code :
0009-0174
- description :
Scanner bundle PCA Non-volatile memory issue
Causes :
- remede :
Remote troubleshooting (call agent)1. Switch the unit off and on again.2. If the problem persist, go to the Extended support menu and use the saved Scanner calibrations.Onsite troubleshooting and solution (service engineer) Ensure the Main and Scan Bundle Board are properly connected, or replace Scan Bundle Board.
- id :
1589
- code :
0009-0201
- description :
Scanner Motor failure
Causes : Motor, transmission, pinches, or advance rollers
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Enter the support menu, see Entering the support menus, and run the Scanner Media Drive diagnostics test.3. Depending on the result, the call agent should arrange a service engineer visit to change the scanner motor and transmission, or any of the service parts involved on the media drive.Onsite troubleshooting and solution (service engineer)1. Replace
- id :
1590
- code :
0009-0301
- description :
Scanbar failure
Causes :
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. If the error persist, the call agent should arrange a service engineer visit.2. Print the scanner diagnostic plot or calibrate it.3. Scan it and check the result.Onsite troubleshooting and solution (service engineer)1. Check the Scanbar connections to the main PCA.2. Replace the Scanbars set, see Scanbars F9A3-6717 (HP DesignJet T83 MFP only). NOTE:Pl
- id :
1591
- code :
0009-0401
- description :
Scanner Slider failure
Causes :
- remede :
Remote troubleshooting (call agent) Ask the customer to open the scanner lid and check:1. That none of the sliders surface is stained, dirty or showing symptoms of wear.2. That the sliders aren’t blocked, either:a. In Z (vertical) (the springs should push the slider against the Scanbar when the lid is closed) or;b. In Y (they move back and forth when the lid is open and the paper motion wheels are moved by hand).Onsite troubleshooting and solution (service engineer)1. If the sliders are
- id :
1592
- code :
0021-0017
- description :
Service station is not able to move all the way
Causes : Print Bundle PCA
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord.2. Open the PHA door and look for paper remains that could be blocking the SVS movement.3. Reconnect the power cord and power on the printer.4. The call agent should arrange a service engineer visit to change the Service Station, and follow the Onsite troubleshooting below: Service station assembly5. If a different system error is displayed then the call agent should perform the applicable troubleshooting
- id :
1593
- code :
0021-0059
- description :
21.00. Service station assy
Causes : 59. MOTOR_SERVO_SHUTDOWN
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord.2. Open the PHA door and look for paper remains that could be blocking the SVS movement.3. Reconnect the power cord and power on the printer.4. The call agent should arrange a service engineer visit to change the Service Station, and follow the Onsite troubleshooting below: Service station assembly5. If a different system error is displayed then the call agent should perform the applicable troubleshooting
- id :
1594
- code :
0021-0132
- description :
Weak primer motor or underpowered motor
Causes : Print Bundle PCA
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. If the issue persists, the call agent should arrange a service engineer visit to change the Priming motor, and follow the Onsite troubleshooting below: Priming motor assembly3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Swi
- id :
1595
- code :
0021-0161
- description :
Priming motor or electrical failure
Causes : Print Bundle PCA
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. If the issue persists, the call agent should arrange a service engineer visit to change the Priming motor, and follow the Onsite troubleshooting below: Priming motor assembly3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Swi
- id :
1596
- code :
0021-0180
- description :
Air Leak in Priming System
Causes : Prime pump
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to check or replace the prime air circuit, and follow the Onsite troubleshooting below.3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Switch the power off and disconnect
- id :
1598
- code :
0024-0000
- description :
The ink does not flow to the PHA during the PHA startup process
Causes : PHA, ISS, RIDS
- remede :
Remote troubleshooting (call agent)1. Ask the customer to try the process again. Reseat the PHA and ensure the ink tube connections are correct. Also ask the customer to check supplies are properly inserted. Customer should see a green lock in the tubes, see Ink Tubes (RIDS). 2. Ask the customer to check the error log (EWS or Front Panel) and list/send the full error log. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error
- id :
1601
- code :
0024-1000
- description :
24.10. OOI, Leakage or Missing Ctg
Causes : Last 4 bits interpreted as 0=working 1=not working, order is KCMY
- remede :
Remote troubleshooting (call agent)1. This error can show up if any of the supplies has popped out during the ink pumping sequence. Ask the customer to open the ISS door and check that all the supplies are well in position. If any of the supplies has popped out, ask the customer to reinsert it/them and retry the startup.2. If all the supplies were well inserted, ask the customer to try the process again with a new supply. It is not required to replace the PHA as the same one can be used to re
- id :
1604
- code :
0024-1100
- description :
24.11. OOI Altered Ctg
Causes : Last 4 bits interpreted as 0=working 1=not working, order is KCMY
- remede :
Remote troubleshooting (call agent)1. Ask the customer to try the process again with a new unused HP supply. It is not required to replace the PHA as the same one can be used to retry the process.2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error for failure analysis later.
- id :
1605
- code :
0026-0061
- description :
ISS motor stall or bad encoder disc
Causes :
- remede :
Remote troubleshooting (call agent)1. Restart the unit. If the problem persists, then:2. Run Service diagnostic test to verify ISS.3. Arrange visit with ISS Service kit.Onsite troubleshooting and solution (service engineer)1. Run ISS diagnostic test. If issue persists, then:2. Replace the ISS, see ISS. 3. Run the Service diagnostics test to verify ISS motor and sensors.
- id :
1606
- code :
0026-0075
- description :
26.00. ISS
Causes : 75. Generic Ink supply failure
- remede :
Remote troubleshooting (call agent)1. Restart the unit. If the problem persists, then:2. Run Service diagnostic test to verify ISS.3. Arrange visit with ISS Service kit.Onsite troubleshooting and solution (service engineer)1. Run ISS diagnostic test. If issue persists, then:2. Replace the ISS, see ISS. 3. Run the Service diagnostics test to verify ISS motor and sensors.
- id :
1607
- code :
0026-0085
- description :
26.00. ISS
Causes : 85. Empty supplies
- remede :
Remote troubleshooting (call agent)1. Restart the unit. If the problem persists, then:2. Run Service diagnostic test to verify ISS.3. Arrange visit with ISS Service kit.Onsite troubleshooting and solution (service engineer)1. Run ISS diagnostic test. If issue persists, then:2. Replace the ISS, see ISS. 3. Run the Service diagnostics test to verify ISS motor and sensors.
- id :
1608
- code :
0026-0092
- description :
26.00. ISS
Causes : 92. Too early empty supplies
- remede :
Remote troubleshooting (call agent)1. Restart the unit. If the problem persists, then:2. Run Service diagnostic test to verify ISS.3. Arrange visit with ISS Service kit.Onsite troubleshooting and solution (service engineer)1. Run ISS diagnostic test. If issue persists, then:2. Replace the ISS, see ISS. 3. Run the Service diagnostics test to verify ISS motor and sensors.
- id :
1609
- code :
0026-0093
- description :
26.00. ISS
Causes : 93. EE failure
- remede :
Remote troubleshooting (call agent)1. Restart the unit. If the problem persists, then:2. Run Service diagnostic test to verify ISS.3. Arrange visit with ISS Service kit.Onsite troubleshooting and solution (service engineer)1. Run ISS diagnostic test. If issue persists, then:2. Replace the ISS, see ISS. 3. Run the Service diagnostics test to verify ISS motor and sensors.
- id :
1610
- code :
0026-0094
- description :
26.00. ISS
Causes : 94. Non OOI cartridge failure
- remede :
Remote troubleshooting (call agent)1. Restart the unit. If the problem persists, then:2. Run Service diagnostic test to verify ISS.3. Arrange visit with ISS Service kit.Onsite troubleshooting and solution (service engineer)1. Run ISS diagnostic test. If issue persists, then:2. Replace the ISS, see ISS. 3. Run the Service diagnostics test to verify ISS motor and sensors.
- id :
1612
- code :
0026-0100
- description :
ISS Optotrip failure
Causes :
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Go to Support Menu, see Entering the support menus and run the ISS diagnostic test, see 4.12 ISS. 3. Depending on the result, the call agent should arrange a service engineer visit to change the ISS.Onsite troubleshooting and solution (service engineer)1. Ensure the ISS cables are properly fit, and reconnect them as needed.2. Ensure there isn’t a
- id :
1613
- code :
0026-0200
- description :
ISS Bongo Malfunction
Causes :
- remede :
Check ink supplies. Ensure they are genuine HP ink supplies.
- id :
1614
- code :
0026-XXXX
- description :
Silent S.E. for troubleshooting
Causes :
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1615
- code :
0027-000027-005652
- description :
27.00. Printhead
Causes : "PHA error: VPP cal out of range"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1616
- code :
0027-0001
- description :
27.00. Printhead
Causes : "Generic PHA error"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1617
- code :
0027-0002
- description :
27.00. Printhead
Causes : "PHA error: not responding at all"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1618
- code :
0027-0003
- description :
27.00. Printhead
Causes : "PHA error: CSIO xfer completed incorrectly"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1619
- code :
0027-0004
- description :
27.00. Printhead
Causes : "PHA error: Watchdog fault"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1620
- code :
0027-0005
- description :
27.00. Printhead
Causes : "PHA error: Auric data reset"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1621
- code :
0027-0006
- description :
27.00. Printhead
Causes : "PHA error: Unrecognized pen type"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1622
- code :
0027-0007
- description :
27.00. Printhead
Causes : "PHA error: LVDS error"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1623
- code :
0027-0008
- description :
27.00. Printhead
Causes : "PHA error: Pen ID invalid"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1624
- code :
0027-0009
- description :
27.00. Printhead
Causes : "PHA error: Pen ID b/f"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1625
- code :
0027-0010
- description :
27.00. Printhead
Causes : "PHA error: Pen ID write failure"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1626
- code :
0027-0011
- description :
27.00. Printhead
Causes : "PHA error: Bad DTSR"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1627
- code :
0027-0012
- description :
27.00. Printhead
Causes : "PHA error: Temp out of range"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1628
- code :
0027-0013
- description :
27.00. Printhead
Causes : "PHA error: Temp out of range"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1629
- code :
0027-0014
- description :
27.00. Printhead
Causes : "PHA error: TSR fault"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1630
- code :
0027-0015
- description :
27.00. Printhead
Causes : "PHA error: Pen stuck cold"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1631
- code :
0027-0016
- description :
27.00. Printhead
Causes : "PHA error: Pen not heating"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1632
- code :
0027-0017
- description :
27.00. Printhead
Causes : "PHA error: VDD short"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1633
- code :
0027-0018
- description :
27.00. Printhead
Causes : "PHA error: VDD short"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1634
- code :
0027-0019
- description :
27.00. Printhead
Causes : "PHA error: VDD expected on"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1635
- code :
0027-0020
- description :
27.00. Printhead
Causes : "PHA error: VPP short"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1636
- code :
0027-0021
- description :
27.00. Printhead
Causes : "PHA error: VPP short"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1637
- code :
0027-0022
- description :
27.00. Printhead
Causes : "PHA error: VPP short"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1638
- code :
0027-0023
- description :
27.00. Printhead
Causes : "PHA error: VPP short"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1639
- code :
0027-0024
- description :
27.00. Printhead
Causes : "PHA error: VPP short test"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1640
- code :
0027-0025
- description :
27.00. Printhead
Causes : "PHA error: VPP short test"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1641
- code :
0027-0026
- description :
27.00. Printhead
Causes : "PHA error: VPP expected off"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1642
- code :
0027-0027
- description :
27.00. Printhead
Causes : "PHA error: VPP out of range"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1643
- code :
0027-0027-00560051
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed failed"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1644
- code :
0027-0028
- description :
27.00. Printhead
Causes : "PHA error: VPP out of range"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1645
- code :
0027-0029
- description :
27.00. Printhead
Causes : "PHA error: VPP out of range"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1646
- code :
0027-0030
- description :
27.00. Printhead
Causes : "PHA error: VPP out of range"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1647
- code :
0027-0031
- description :
27.00. Printhead
Causes : "PHA error: VPP out of range"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1648
- code :
0027-0032
- description :
27.00. Printhead
Causes : "PHA error: VPP out of range"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1649
- code :
0027-0033
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed failed"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1650
- code :
0027-0034
- description :
27.00. Printhead
Causes : "PHA error: VDD check timeout"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1651
- code :
0027-0035
- description :
27.00. Printhead
Causes : "PHA error: VPP check timeout"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1652
- code :
0027-0036
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed fuse"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1653
- code :
0027-0037
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed fuse"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1654
- code :
0027-0038
- description :
27.00. Printhead
Causes : "PHA error: VDD too many ignored"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1655
- code :
0027-0039
- description :
27.00. Printhead
Causes : "PHA error: VPP too many ignored"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1656
- code :
0027-0040
- description :
27.00. Printhead
Causes : "PHA error: VPP too many ignored"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1657
- code :
0027-0041
- description :
27.00. Printhead
Causes : "PHA error: VDD check timeout"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1658
- code :
0027-0042
- description :
27.00. Printhead
Causes : "PHA error: VPP check timeout"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1659
- code :
0027-0043
- description :
27.00. Printhead
Causes : "PHA error: VDD check timeout"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1660
- code :
0027-0044
- description :
27.00. Printhead
Causes : "PHA error: VPP check timeout"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1661
- code :
0027-0045
- description :
27.00. Printhead
Causes : "PHA error: VDD on"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1662
- code :
0027-0046
- description :
27.00. Printhead
Causes : "PHA error: VPP on"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1663
- code :
0027-0047
- description :
27.00. Printhead
Causes : "PHA error: VPP setpoint failed"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1664
- code :
0027-0048
- description :
27.00. Printhead
Causes : "PHA error: VPP setpoint failed"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1665
- code :
0027-0049
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed failed"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1666
- code :
0027-0050
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed failed"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1667
- code :
0027-0053
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed failed"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1668
- code :
0027-0054
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed failed"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1669
- code :
0027-0055
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed failed"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1670
- code :
0027-0056
- description :
27.00. Printhead
Causes : "PHA error: VPP expected on"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1671
- code :
0027-0057
- description :
27.00. Printhead
Causes : "PHA error: ecc out of range"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1672
- code :
0027-0058
- description :
27.00. Printhead
Causes : "PHA error: ecc out of range"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1673
- code :
0027-0059
- description :
27.00. Printhead
Causes : "PHA error: missing"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1674
- code :
0027-0060
- description :
27.00. Printhead
Causes : "PHA error: wrong part"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1675
- code :
0027-0061
- description :
27.00. Printhead
Causes : "Power on with Filled PHA Change"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1676
- code :
0027-0062
- description :
27.00. Printhead
Causes : "Power on with Empty PHA Change"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1677
- code :
0027-0063
- description :
27.00. Printhead
Causes : "PHA change with Filled PHA"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1678
- code :
0027-0064
- description :
27.00. Printhead
Causes : "PHA change with Empty PHA"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1679
- code :
0027-0065
- description :
27.00. Printhead
Causes : "Out of cap with Filled PHA Change"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1680
- code :
0027-0066
- description :
27.00. Printhead
Causes : "Out of cap with Empty PHA Change"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1681
- code :
0027-0067
- description :
27.00. Printhead
Causes : "Fake PHA Change"
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
1682
- code :
0041-0017
- description :
Unable to move Paper Servo or no feedback received.
Causes : Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Paper Servo diagnostic, see 4.4 Paper servo. 4. After running the diagnostic the printer will show one of these system errors: 81-8 arrange a service engineer to replace Paper
- id :
1683
- code :
0042-0117
- description :
Unable to move Carriage Servo or no feedback received.
Causes : Trailing Cables, Carriage Board, Carriage Motor, Carriage Belt, Encoder Strip
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Carriage Servo diagnostic, see 4.3 Carriage servo. 4. The call agent should arrange a service engineer visit to change the carriage motor.Onsite troubleshooting and solution (servi
- id :
1684
- code :
0043-0017
- description :
Unable to move Pick Servo or no feedback received.
Causes :
- remede :
Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well connected to the Printer Bundle Board (right side of the unit), specially the pick motor cable, and none of them are damaged. If any cable is not connected, then reconnect it, and power on the printer again to check whether the system error has disappeared. Check right hand gear train for blockage or damage.IMPORTANT:If any cable is damaged, then order a Cable Service Kit: Cables
- id :
1685
- code :
0043-0059
- description :
43.00. Pick motor
Causes : 59. MOTOR_SERVO_SHUTDOWN
- remede :
Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well connected to the Printer Bundle Board (right side of the unit), specially the pick motor cable, and none of them are damaged. If any cable is not connected, then reconnect it, and power on the printer again to check whether the system error has disappeared. Check right hand gear train for blockage or damage.IMPORTANT:If any cable is damaged, then order a Cable Service Kit: Cables
- id :
1686
- code :
0045-0017
- description :
Unable to move Rewind Servo or no feedback received.
Causes : Main PCA
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Remove the spindle, check the spindle gear and gear cap position. Check rewinder gears for damage. Finally, boot the unit without the spindle.3. The call agent should arrange a service engineer visit to change the Rewinder module, and follow the Onsite troubleshooting below: Left Roll Support4. If a different system error is displayed then the call age
- id :
1687
- code :
0045-0059
- description :
45.00. Rewinder motor
Causes : 59. MOTOR_SERVO_SHUTDOWN
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Remove the spindle, check the spindle gear and gear cap position. Check rewinder gears for damage. Finally, boot the unit without the spindle.3. The call agent should arrange a service engineer visit to change the Rewinder module, and follow the Onsite troubleshooting below: Left Roll Support4. If a different system error is displayed then the call age
- id :
1688
- code :
0051-0101
- description :
Top (SFP) or Front (MFP) Cover sensor failureOther
Causes : Main PCA
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3.Top Cover Sensor can be tested opening and closing the window (see 4.14 Additional Manual Sensor Test (not included in the Service Menu)).4. The call agent should arrange a service engineer visit to change the Top Cover Sensor PCA; follow t
- id :
1689
- code :
0051-0201
- description :
PHA door sensor failure
Causes : Main PCA
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3.PHA door sensor can be tested opening and closing the PHA door (see 4.14 Additional Manual Sensor Test (not included in the Service Menu)).4. The call agent should arrange a service engineer visit to change the PHA door Sensor PCA; follow t
- id :
1690
- code :
0051-0301
- description :
Ink Cartridge door sensor failure
Causes : Main PCA
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Ink door Sensor diagnostic, see 4.14 Additional Manual Sensor Test (not included in the Service Menu). 4. The call agent should arrange a service engineer visit to change the In
- id :
1691
- code :
0053-0101
- description :
OOP (Out-Of-Paper) Sensor failure
Causes : Bundle PCA, Bundle FFC, Main PCA
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should recommend the customer to power off the printer, remove the Multi-tray sheet module, and check that there is no paper behind it, then power on the printer to see whether the error continues.3. Ask the customer to check if the OOPS sensor is not dislodged from its location. If yes, reseat the OOPS sensor.4. The call agent asks t
- id :
1692
- code :
0053-0201
- description :
Output Tray sensor failure
Causes : Main PCA, Output tray
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Output Tray Sensor diagnostic, see 4.6 Output Tray Sensor. 4. The call agent should send to the customer the Output Tray Sensor, which is a CSR part. Output Tray Sensor Assembly
- id :
1693
- code :
0059-0190
- description :
Conflict found between NVM main and backup
Causes :
- remede :
Onsite troubleshooting and solution (service engineer)1. The error appears if during a service operation, the Main PCA or the NVM backup PCA are replaced by a reused part (not a new spare part).2. To recover, repair using HP genuine new spare parts.
- id :
1694
- code :
0059-0191
- description :
Default data found in both NVM main and backup
Causes :
- remede :
Onsite troubleshooting and solution (service engineer)1. The error appears if during a service operation, the Main PCA and the NVM backup PCA are replaced at the same time.2. To recover, repair by changing first one component (use the old component for this printer), then power the printer off and on, and change the other.
- id :
1695
- code :
0059-0289
- description :
NVM backup is missing or does not work correctly (NVM location, see Locations of the PCAs).
Causes :
- remede :
Remote troubleshooting (call agent) Restart the unit. If the problem persists, then:Onsite troubleshooting and solution (service engineer)1. Remove left cover, see Left Cover MFP SV Kit F9A3-6712, and ensure NVM backup cable is properly connected to it and to the Main PCA.2. Replace the NVM backup.
- id :
1696
- code :
0081-0008
- description :
81.00. Media advance
Causes : 08. JAM
- remede :
Remote troubleshooting (call agent) Restart the unit. If the problem persists, then:Onsite troubleshooting and solution (service engineer)1. Remove left cover, see Left Cover MFP SV Kit F9A3-6712, and ensure NVM backup cable is properly connected to it and to the Main PCA.2. Replace the NVM backup.
- id :
1697
- code :
0085-0101
- description :
Feed index encoder sensor does not work properly
Causes : Feed Encoder Disk, Main PCA
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Feed Index PCA and follow onsite troubleshooting below. Feed Index encoder sensor PCA3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers an
- id :
1698
- code :
0085-0201
- description :
Feed encoder sensor does not work properly
Causes : Feed encoder Disk, Main PCA
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Feed encoder sensor PCA. Feed Encoder Sensor PCA3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well
- id :
1699
- code :
0086-0008
- description :
86.00. Scan axis jam
Causes : 08. JAM
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Feed encoder sensor PCA. Feed Encoder Sensor PCA3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well
- id :
1700
- code :
0087-0001
- description :
Encoder Strip failure
Causes : Carriage (encoder sensor)
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Encoder Strip and follow onsite troubleshooting below. Encoder Strip (36)3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that
- id :
1701
- code :
0153-0302
- description :
Multi-Sheet Tray presence not detected
Causes : MPCA
- remede :
Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
- id :
1702
- code :
0227-0046
- description :
27.00. Printhead
Causes : 46. NOT CALIBRATED MISSALIGNED UNABLE TO CALIBRATE
- remede :
Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
- id :
1703
- code :
0824-0100
- description :
24.01. Ink Blockage Long Repumps
Causes : Last 4 bits interpreted as 0=working 1=not working, order is KCMY
- remede :
Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
- id :
1704
- code :
0824-0200
- description :
24.02. Ink Blockage Delays Phase
Causes : Last 4 bits interpreted as 0=working 1=not working, order is KCMY
- remede :
Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
- id :
1705
- code :
0824-0300
- description :
24.03. Ink Blockage Bag Cycling Phase
Causes : Last 4 bits interpreted as 0=working 1=not working, order is KCMY
- remede :
Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
- id :
1706
- code :
0824-2000
- description :
24.20. SHAID (Ink detection sensor inside PHA) not covered
Causes : Last 4 bits interpreted as 0=working 1=not working, order is KCMY
- remede :
Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
- id :
1707
- code :
0824-XXXX
- description :
IDS startup problem: Silent System Errors not shown in the Front Panel. Refer to Ink supplies troubleshooting for more information, see Ink-supplies troubleshooting. See Error messages related with printhead and start-up for additional error codes.
Causes :
- remede :
Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
- id :
1709
- code :
0942-0188
- description :
Carriage homing problem
Causes :
- remede :
Remote troubleshooting (call agent)1. Reboot the unit. If the problem persists, clean the encoder strip, see Clean the Encoder Strip. 2. If the issue is not solved, open the PHA door and check if there’s any paper strips blocking either the carriage or the SVS.3. Go to Diagnostic Menu, see Entering the support menus and run Carriage Servo diagnostic, see 4.3 Carriage servo. Onsite troubleshooting and solution (service engineer)1. Check encoder strip, scan axis and service station parts.
