Votre traceur HP DESIGNJET 800, 800PS est en panne ?

Notre technicien intervient sur site pour le dépanner.

'HP DESIGNJET 800, 800PS'

Diagnostic gratuit par téléphone

Accueil personnalisé sans serveur vocal par notre technicien à Lyon.
Nos techniciens expérimentés sont à votre écoute pour faire le diagnostic de la panne que vous rencontrez sur votre traceur HP Designjet.

Devis en 2 heures, dépannage en 48 heures

• Notre technicien réalise immédiatement votre diagnostic par téléphone.
• Notre devis de réparation vous est adressé sous 2 heures.
• Notre procédure d’ouverture de compte est réduite au maximum.
Ainsi, en fonction de votre disponibilité, notre technicien SAV interviendra sous 48 heures à réception du devis accepté.

Nous vous dépannons à Lyon et en Rhône-Alpes

• Nous intervenons toujours en direct et sans sous-traitant.
• Afin de garantir à nos clients des interventions en 48 heures, nous intervenons uniquement en Rhône Alpes :
• Rhône, Ain, Isère, Savoie, Haute-Savoie, Loire, Drôme, Saône-et-Loire.
• Lyon et Grand Lyon, Villeurbanne Grenoble, Chambéry, Annecy, Bourg en Bresse, Valence, Saint Etienne, Macon, Châlon-sur-Saône.

Nous prenons en charge toutes les pannes

Nos techniciens sont méticuleux et prennent en charge tous les problèmes :
Pièces d’usure, codes erreur, pannes électroniques, problèmes de qualité d’impression, paramétrages et configuration informatique...

Nous avons toutes les pièces en stock

Afin d’être certain de terminer votre réparation au premier dépannage, nos techniciens SAV se déplacent avec toutes les pièces nécessaires, possibles et imaginables : Courroie, trailing cable, strip encoder, station service, chariot, cutter, star wheels motor, carte formatter, bloc d’alimentation, spindle, mais aussi cartouches, têtes d’impressions...
Notre stock et nos compétences nous permettent de résoudre la plupart des pannes dès le premier dépannage.

Nos tarifs sont raisonnables

En général, nos dépannages sont facturés au temps passé, 85 € ht de l’heure.
Les frais de déplacement sont facturés en fonction de votre éloignement, 85 € ht si vous êtes sur Lyon.
Nous remplaçons uniquement les pièces nécessaires.
• Si votre traceur nécessite une maintenance de routine (remplacement de courroie), nous remplacerons uniquement ces pièces.
• Si votre traceur a des pannes multiples, nous pourrons vous proposer un forfait ou un échange standard.
• Si une réparation n’est pas économiquement rentable, ou si le dépannage ressemble à de l’acharnement thérapeutique, nous vous le signalerons quitte à ce que vous annuliez l’intervention.

Possibilité d'échange standard : 550€ HT
Garantie sur site 6 mois incluse

Indiquez-nous le code erreur ou le problème rencontré
pour obtenir un diagnostic ou un devis de réparation.

Codes erreur les plus fréquents - Traceur HP DESIGNJET 800, 800PS

Code Erreur 05:10

Code Erreur 11:11

Code Erreur 21:10 ou 21:13 ou 21.2:13 ou message Maintenance recommandée

Code Erreur 22:10 ou message cartouche d’encre non reconnue

Code Erreur 79:04

Code Erreur 86:01 ou Vérifier chemin des têtes d'impression ou Vérifier chemin papier

Message Croix sur panel

Message Mémoire insuffisante

Tableau de tous les codes erreurs - Traceur HP DESIGNJET 800, 800PS

01:10 HP DESIGNJET 800, 800PS

- id :

1542

- code :

01:10

- description :

Electronics Module failure. The possible cause could be: 1. The Electronics Module is of the wrong type (a 16 MB Electronics Module will not work in a 24" Model). 2. Reading, writing or initializing the EEROM failed. 3. One of the ASIC’s was not found within the Serial Bus that connects the Electronics Module to the Carriage Assembly. 4. One of the ASIC’s did not respond to the Serial Bus that connects the Electronics Module to the Carriage Assembly. 5. The Electronics Module is req

- remede :

Replace the Electronics Module

01:11 HP DESIGNJET 800, 800PS

- id :

1543

- code :

01:11

- description :

The Electronics Module Cooling Fan badly connected.

- remede :

Reconnect the Cooling Fan (located on top of the Electronics Module). If the Cooling Fan continues to fail, check that the connector pins in the Electronics Module are NOT bent.

01:12 HP DESIGNJET 800, 800PS

- id :

1544

- code :

01:12

- description :

The EEROM is not configured correctly (the product number may

- remede :

Configure the EEROM correctly using the EEROM setup utility

01:13 HP DESIGNJET 800, 800PS

- id :

1545

- code :

01:13

- description :

Electronics Module failure. The possible cause could be: 1. One of the ASIC’s in the Electronics Module is reporting that it is too hot. 2. The interruptions from the Scan-Axis servo or from the Paper-Axis servo are not coming as regularly as they are expected or are coming too late.

- remede :

• Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. • If the Error Code continues, replace the Electronics Module

02:10 HP DESIGNJET 800, 800PS

- id :

1546

- code :

02:10

- description :

Carriage failure. The possible cause could be: 1. The Carriage PCA is not compatible with the rest of the Printer. 2. The Carriage ASIC has problems initializing. 3. The +2.5V reference voltage generated in the Carriage PCA is out of range. 4. One of the Carriage ASIC’s cannot be found within the Serial Bus that connects the Electronics Module to the Carriage. 5. One of the Carriage ASIC’s did not respond to the Serial Bus that connects the Electronics Module to the Carriage

- remede :

Replace the Carriage Assembly

02:13 HP DESIGNJET 800, 800PS

- id :

1547

- code :

02:13

- description :

Carriage failure. The possible cause could be: 1.One of the ASIC’s in the Carriage is reporting that it is too hot.

- remede :

Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code continues, replace the Carriage Assembly

03:10 HP DESIGNJET 800, 800PS

- id :

1548

- code :

03:10

- description :

Power Supply failure.

- remede :

Replace the Power Supply Unit

04:11 HP DESIGNJET 800, 800PS

- id :

1549

- code :

04:11

- description :

LAN Card not detected.

- remede :

Power OFF the Printer and reconnect the LAN Card.

05:09 HP DESIGNJET 800, 800PS

- id :

1550

- code :

05:09

- description :

Formatter installed instead of HP-GL/2 Accessory Card.

- remede :

Power OFF the Printer and remove the Formatter and install the HPGL/2 Accessory Card

05:10 HP DESIGNJET 800, 800PS

- id :

1551

- code :

05:10

- description :

Formatter not detected. Formatter failure.

- remede :

Power OFF the Printer and reseat the Formatter.

05:11 HP DESIGNJET 800, 800PS

- id :

1552

- code :

05:11

- description :

Formatter not detected.

- remede :

Power OFF the Printer and reconnect the Formatter.

08:11 HP DESIGNJET 800, 800PS

- id :

1553

- code :

08:11

- description :

Front Panel cannot be detected.

- remede :

Reconnect the Front Panel.

11:11 HP DESIGNJET 800, 800PS

- id :

1554

- code :

11:11

- description :

Trailing Cable badly connected.

- remede :

Reconnect the Trailing Cable correctly.

11:13 HP DESIGNJET 800, 800PS

- id :

1555

- code :

11:13

- description :

Problem with setting the voltage of the Printheads.

- remede :

Check that the Trailing Cable is connected correctly at both ends. Replace the Trailing Cable Replace the Carriage Assembly

12:11 HP DESIGNJET 800, 800PS

- id :

1556

- code :

12:11

- description :

A short detected in the Carriage Assembly.

- remede :

Remove ALL the Printheads and clean the flex contacts on the Printheads and in the Carriage Assembly. Replace ALL the Printheads. Replace the Carriage Assembly

21:10 HP DESIGNJET 800, 800PS

- id :

1557

- code :

21:10

- description :

Service Station failure. The possible cause could be: 1. The steps counted by the Service Station motor are not consistent with the expected length of the current movement. 2. The Aerosol Fan has reached its maximum current limit. 3. The Service Station motor has shutdown because of blockage.

- remede :

Replace the Service Station/Aerosol Fan Assembly

21:11 HP DESIGNJET 800, 800PS

- id :

1558

- code :

21:11

- description :

Service Station cannot be detected or the Service Station is badly adjusted.

- remede :

Reconnect the Service Station Assembly. Reposition the Service Station trip lever.

22:10 HP DESIGNJET 800, 800PS

- id :

1559

- code :

22:10

- description :

Ink Supply Station failure. The possible cause could be: 1. Reading, writing or initializing the backup EEROM failed. 2. One of the out-of-ink sensors (located in the Ink Supply Station) is not reporting what it should during the initializing process while depressurizing.

- remede :

Replace the Ink Supply Station

41:10 HP DESIGNJET 800, 800PS

- id :

1560

- code :

41:10

- description :

Paper-Axis Motor failure

- remede :

Replace the Paper-Axis Motor

41:13 HP DESIGNJET 800, 800PS

- id :

1561

- code :

41:13

- description :

Error in the Paper-Axis Motor Encoder quadrature.

- remede :

Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code continues, replace the Paper-Axis Motor

42:10 HP DESIGNJET 800, 800PS

- id :

1562

- code :

42:10

- description :

Scan-Axis Motor failure.

- remede :

Replace the Scan-Axis Motor

43:10 HP DESIGNJET 800, 800PS

- id :

1563

- code :

43:10

- description :

Vacuum Fan failure.

- remede :

Replace the Vacuum Fan

43:11 HP DESIGNJET 800, 800PS

- id :

1564

- code :

43:11

- description :

Vacuum Fan not detected.

- remede :

Reconnect the Vacuum Fan.

56:10 HP DESIGNJET 800, 800PS

- id :

1565

- code :

56:10

- description :

Drive Roller Encoder Sensor error.

- remede :

Replace the Drive Roller Encoder Sensor If the problem persists, replace the Encoder Disk Assembly.

56:13 HP DESIGNJET 800, 800PS

- id :

1566

- code :

56:13

- description :

Error in the Drive Roller Encoder Sensor quadrature.

- remede :

Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code continues, replace the Drive Roller Encoder Sensor

61:04 HP DESIGNJET 800, 800PS

- id :

1567

- code :

61:04

- description :

Firmware Error.

- remede :

Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, check for a new Firmware release.

61:05 HP DESIGNJET 800, 800PS

- id :

1568

- code :

61:05

- description :

Error Processing Job.

- remede :

• Switch the Printer Off and wait a few minutes. Switch the Printer On again and resend the file that you were trying to print. • If the Error Code reappears after resending the file, then try generating the file again and try to print again.

64:04 HP DESIGNJET 800, 800PS

- id :

1569

- code :

64:04

- description :

Firmware Error (USB Port).

- remede :

• Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. • If the Error Code reappears, check for a new Firmware release.

71:04 HP DESIGNJET 800, 800PS

- id :

1570

- code :

71:04

- description :

Problem allocating Memory

- remede :

• Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. • If the Error Code reappears, check for a new Firmware release.

71:06 HP DESIGNJET 800, 800PS

- id :

1571

- code :

71:06

- description :

Out of Memory problem.

- remede :

• Look on your computer screen for error messages; some drivers allow you to choose a different printing mode and attempt to send the file again. If necessary, select Send Job as a Bitmap in the driver’s Troubleshooting menu (Services tab). This may slow down print speed. • If the problem persists, you can install extra memory on the HPGL/2 Accessory Card in your printer.

72:04 HP DESIGNJET 800, 800PS

- id :

1572

- code :

72:04

- description :

Problem in the Scan-Axis (Firmware Error).

- remede :

• Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. • If the Error Code reappears, check for a new Firmware release.

73:04 HP DESIGNJET 800, 800PS

- id :

1573

- code :

73:04

- description :

Servo Error.

- remede :

• Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. • If the Error Code reappears, check for a new Firmware release. • If the new Firmware release does not solve the problem then replace the Electronics Module

79:04 HP DESIGNJET 800, 800PS

- id :

1574

- code :

79:04

- description :

Firmware Error.

- remede :

• Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. • If the Error Code reappears, check for a new Firmware release.

81:01 HP DESIGNJET 800, 800PS

- id :

1575

- code :

81:01

- description :

Paper-Axis shutdown.

- remede :

Perform the Paper Advance Test. If the problem persists, replace the Encoder Disk Assembly.

81:11 HP DESIGNJET 800, 800PS

- id :

1576

- code :

81:11

- description :

Paper-Axis shutdown (during the Paper Advance test).

- remede :

Perform the Paper Advance Test. If the problem persists, replace the Encoder Disk Assembly.

85:10 HP DESIGNJET 800, 800PS

- id :

1577

- code :

85:10

- description :

Paper-Axis Encoder error. The Drive Roller Encoder Sensor cannot find the zero position of the Encoder Disk.

- remede :

Replace the Drive Roller Encoder Sensor If the Error Code continues, replace the Drive Roller

86:01 HP DESIGNJET 800, 800PS

- id :

1578

- code :

86:01

- description :

Carriage-Axis shutdown.

- remede :

Too much friction in the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 1%, then lubricate the Slider Rod .The Carriage is bumping into the Service Station. If the carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen it is because the Service Station cannot uncap the Printheads. In this case replace the Service Station/Aerosol Fan Assembly Perform the Carriage Movemen

86:11 HP DESIGNJET 800, 800PS

- id :

1579

- code :

86:11

- description :

Carriage-Axis shutdown (during the Carriage Movement test).

- remede :

Too much friction in the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 1%, then lubricate the Slider Rod .The Carriage is bumping into the Service Station. If the carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen it is because the Service Station cannot uncap the Printheads. In this case replace the Service Station/Aerosol Fan Assembly Perform the Carriage Movemen

86:13 HP DESIGNJET 800, 800PS

- id :

1580

- code :

86:13

- description :

Carriage-Axis shutdown (Firmware Error).

- remede :

Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, check for a new Firmware release.

87:13 HP DESIGNJET 800, 800PS

- id :

1581

- code :

87:13

- description :

Unable to read the Carriage Encoder Sensor.

- remede :

Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code continues, replace the Carriage Assembly or the Encoder Strip.

93:10 HP DESIGNJET 800, 800PS

- id :

1582

- code :

93:10

- description :

Ink System startup failed

- remede :

Check for a leak in the Printer. If a leak is evident (there is ink on Printer components), replace the Ink Supply Tubes Perform the Prime Tubes utility and check how long it takes to complete the procedure. If it takes too long to complete the procedure and there is no leak in the Printer, then replace the Ink Cartridges. If it takes a short time to complete the procedure, then replace the Ink Supply Tubes.