Indiquez-nous le code erreur ou le problème rencontré
pour obtenir un diagnostic ou un devis de réparation.
Codes erreur les plus fréquents - Traceur HP DESIGNJET T730
Code Erreur 21:10 ou 21:13 ou 21.2:13 ou message Maintenance recommandée 
Code Erreur 86:01 ou Vérifier chemin des têtes d'impression ou Vérifier chemin papier 
Message Echec de chargement du support... 
Message Echec de l'imprimante, incident sur l'imprimante (ou le système d'encrage...) 
Tableau de tous les codes erreurs - Traceur HP DESIGNJET T730
- id :
271340
- code :
0000-0059
- description :
00.00. Unknown Service Part
Causes : 59. MOTOR_SERVO_SHUTDOWN
- description_fr :
00.00. Pièce de service inconnue.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- id :
271341
- code :
0001-0082
- description :
Real Time Clock (RTC) Battery ran down.
Causes :
- description_fr :
Batterie de l'horloge temps réel (RTC) déchargée.
- remede_fr :
1. Accéder au menu Support en maintenant la touche Marche enfoncée 15 secondes. 2. Go to the Diagnostics Menu and select RTC Battery Status to check whether the RTC Battery has actually expired. 3. If yes, organiser une intervention technicien sur site to replace the RTC battery by replacing the Main PCA. Main PCA 1. Remplacer la carte principale (Main PCA)., see Mai.
- remede :
How to solve. Remote troubleshooting (call agent) 1. The call agent asks the customer to go to the Support Menu by pressing the Power key continuously for 15 seconds. 2. Go to the Diagnostics Menu and select RTC Battery Status to check whether the RTC Battery has actually expired. 3. If yes, the call agent should arrange a service engineer visit to replace the RTC battery by replacing the Main PCA. Main PCA Onsite troubleshooting and solution (service engineer)1. Replace the Main PCA, see Mai
- id :
271342
- code :
0004-0001
- description :
Printer Bundle Board communication failure or malfunction
Causes : Bundle FFC, Main PCA
- description_fr :
Défaillance ou dysfonctionnement de la carte de communication de l'imprimante.
- remede_fr :
1. Éteindre et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Organiser une intervention technicien sur site to change the Bundle PCA and follow steps below on Onsite Troubleshooting: Printer Bundle Board3. Remove covers.
- remede :
How to solve. Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Bundle PCA and follow steps below on Onsite Troubleshooting: Printer Bundle Board3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove covers
- id :
271343
- code :
0008-0001
- description :
Front Panel does not respond
Causes :
- description_fr :
Le panneau avant ne répond pas.
- remede_fr :
1. This error never appears in the Front Panel, it is only logged into the Error History, and is equivalent to the 3 beeps during printer startup. 2. It happens when there is no communication between the Front Panel and the Main PCA, see Printer shows Resuming Screen during OOBE.
- remede :
Onsite troubleshooting and solution (service engineer)1. This error never appears in the Front Panel, it is only logged into the Error History, and is equivalent to the 3 beeps during printer startup.2. It happens when there is no communication between the Front Panel and the Main PCA, see Printer shows Resuming Screen during OOBE.
- id :
271344
- code :
0009-0101
- description :
Scanner Bundle Board PCA
Causes : Main PCA
- description_fr :
Carte d'ensemble scanner (PCA).
- remede_fr :
1. Éteindre et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Organiser une intervention technicien sur site to change the Scanner Bundle PCA, and follow the Onsite troubleshooting below: Scanner Bundle Board. Board3. Remove covers an.
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Scanner Bundle PCA, and follow the Onsite troubleshooting below: Scanner Bundle Board. Board3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove covers an
- id :
271345
- code :
0009-0174
- description :
Scanner bundle PCA Non-volatile memory issue
Causes :
- description_fr :
Problème de mémoire non-volatile de la carte scanner.
- remede_fr :
1. Éteindre et rallumer l'imprimante. 2. If the problem persist, go to the Extended support menu and use the saved Scanner calibrations.Ensure the Main and Scan Bundle Board are properly connected, or replace Scan Bundle Board.
- remede :
Remote troubleshooting (call agent)1. Switch the unit off and on again.2. If the problem persist, go to the Extended support menu and use the saved Scanner calibrations.Onsite troubleshooting and solution (service engineer) Ensure the Main and Scan Bundle Board are properly connected, or replace Scan Bundle Board.
- id :
271346
- code :
0009-0201
- description :
Scanner Motor failure
Causes : Motor, transmission, pinches, or advance rollers
- description_fr :
Défaillance du moteur du scanner.
- remede_fr :
1. Éteindre et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Enter the support menu, see Entering the support menus, and run the Scanner Media Drive diagnostics test. 3. Depending on the result, organiser une intervention technicien sur site to change the scanner motor and transmission, or any of the service parts involved on the media drive. 1. Remplacer.
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Enter the support menu, see Entering the support menus, and run the Scanner Media Drive diagnostics test.3. Depending on the result, the call agent should arrange a service engineer visit to change the scanner motor and transmission, or any of the service parts involved on the media drive.Onsite troubleshooting and solution (service engineer)1. Replace
- id :
271347
- code :
0009-0301
- description :
Scanbar failure
Causes :
- description_fr :
Défaillance de la barre de numérisation.
- remede_fr :
1. Éteindre et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. Si l'erreur persiste, organiser une intervention technicien sur site. 2. Print the scanner diagnostic plot or calibrate it. 3. Scan it and check the result. 1. Check the Scanbar connections to the main PCA. 2. Remplacer le Scanbars set, see Scanbars F9A3-6717 (HP DesignJet T83 MFP only). NOTE:Pl.
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. If the error persist, the call agent should arrange a service engineer visit.2. Print the scanner diagnostic plot or calibrate it.3. Scan it and check the result.Onsite troubleshooting and solution (service engineer)1. Check the Scanbar connections to the main PCA.2. Replace the Scanbars set, see Scanbars F9A3-6717 (HP DesignJet T83 MFP only). NOTE:Pl
- id :
271348
- code :
0009-0401
- description :
Scanner Slider failure
Causes :
- description_fr :
Défaillance du glisseur du scanner.
- remede_fr :
Ask the customer to open the scanner lid and check:1. That none of the sliders surface is stained, dirty or showing symptoms of wear. 2. That the sliders aren’t blocked, either:a. In Z (vertical) (the springs should push the slider against the Scanbar when the lid is closed) or;b. In Y (they move back and forth when the lid is open and the paper motion wheels are moved by hand). 1. If the sliders are.
- remede :
Remote troubleshooting (call agent) Ask the customer to open the scanner lid and check:1. That none of the sliders surface is stained, dirty or showing symptoms of wear.2. That the sliders aren’t blocked, either:a. In Z (vertical) (the springs should push the slider against the Scanbar when the lid is closed) or;b. In Y (they move back and forth when the lid is open and the paper motion wheels are moved by hand).Onsite troubleshooting and solution (service engineer)1. If the sliders are
- id :
271349
- code :
0021-0017
- description :
Service station is not able to move all the way
Causes : Print Bundle PCA
- description_fr :
La service station ne peut pas se déplacer complètement.
- remede_fr :
1. Éteindre et débrancher le câble d'alimentation. 2. Ouvrir le capot PHA et rechercher des restes de papier pouvant bloquer le mouvement du SVS. 3. Rebrancher le câble d'alimentation et rallumer l'imprimante. 4. Organiser une intervention technicien sur site to change la service station, and follow the Onsite troubleshooting below: Service station assembly5. If a different system error is displayed then the call agent should perform the applicable troubleshooting.
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord.2. Open the PHA door and look for paper remains that could be blocking the SVS movement.3. Reconnect the power cord and power on the printer.4. The call agent should arrange a service engineer visit to change the Service Station, and follow the Onsite troubleshooting below: Service station assembly5. If a different system error is displayed then the call agent should perform the applicable troubleshooting
- id :
271350
- code :
0021-0059
- description :
21.00. Service station assy
Causes : 59. MOTOR_SERVO_SHUTDOWN
- description_fr :
21.00. Service station — défaillance assy.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord.2. Open the PHA door and look for paper remains that could be blocking the SVS movement.3. Reconnect the power cord and power on the printer.4. The call agent should arrange a service engineer visit to change the Service Station, and follow the Onsite troubleshooting below: Service station assembly5. If a different system error is displayed then the call agent should perform the applicable troubleshooting
- id :
271351
- code :
0021-0132
- description :
Weak primer motor or underpowered motor
Causes : Print Bundle PCA
- description_fr :
Moteur d'amorçage faible ou sous-alimenté.
- remede_fr :
1. Éteindre et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Si le problème persiste, organiser une intervention technicien sur site to change the Priming motor, and follow the Onsite troubleshooting below: Priming motor assembly3. Swi.
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. If the issue persists, the call agent should arrange a service engineer visit to change the Priming motor, and follow the Onsite troubleshooting below: Priming motor assembly3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Swi
- id :
271352
- code :
0021-0161
- description :
Priming motor or electrical failure
Causes : Print Bundle PCA
- description_fr :
Défaillance du moteur d'amorçage ou panne électrique.
- remede_fr :
1. Éteindre et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Si le problème persiste, organiser une intervention technicien sur site to change the Priming motor, and follow the Onsite troubleshooting below: Priming motor assembly3. Swi.
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. If the issue persists, the call agent should arrange a service engineer visit to change the Priming motor, and follow the Onsite troubleshooting below: Priming motor assembly3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Swi
- id :
271353
- code :
0021-0180
- description :
Air Leak in Priming System
Causes : Prime pump
- description_fr :
Fuite d'air dans le système d'amorçage.
- remede_fr :
1. Éteindre et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Organiser une intervention technicien sur site to check or replace the prime air circuit, and follow the Onsite troubleshooting below. 3. Switch the power off and disconnect.
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to check or replace the prime air circuit, and follow the Onsite troubleshooting below.3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Switch the power off and disconnect
- id :
271354
- code :
0024-0000
- description :
The ink does not flow to the PHA during the PHA startup process
Causes : PHA, ISS, RIDS
- description_fr :
24. Démarrage du système d'alimentation en encre (IDS).
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Ask the customer to try the process again. Reseat the PHA and ensure the ink tube connections are correct. Also ask the customer to check supplies are properly inserted. Customer should see a green lock in the tubes, see Ink Tubes (RIDS). 2. Ask the customer to check the error log (EWS or Front Panel) and list/send the full error log. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error
- id :
271355
- code :
0024-1000
- description :
Out of ink ,faulty or missing cartridge during the PHA startup process
Causes : Supplies
- description_fr :
24. Démarrage du système d'alimentation en encre (IDS).
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. This error can show up if any of the supplies has popped out during the ink pumping sequence. Ask the customer to open the ISS door and check that all the supplies are well in position. If any of the supplies has popped out, ask the customer to reinsert it/them and retry the startup.2. If all the supplies were well inserted, ask the customer to try the process again with a new supply. It is not required to replace the PHA as the same one can be used to re
- id :
271356
- code :
0024-1100
- description :
Out of ink detected in altered supplies during the startup process
Causes : PHA
- description_fr :
24. Démarrage du système d'alimentation en encre (IDS).
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Ask the customer to try the process again with a new unused HP supply. It is not required to replace the PHA as the same one can be used to retry the process.2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error for failure analysis later.
- id :
271357
- code :
0026-0061
- description :
ISS motor stall or bad encoder disc
Causes :
- description_fr :
Blocage du moteur ISS ou disque encodeur défectueux.
- remede_fr :
1. Redémarrer l'imprimante. Si le problème persiste :2. Exécuter le test de diagnostic du service pour vérifier l'ISS. 3. Organiser une intervention avec le kit de service ISS. 1. Run ISS diagnostic test. If issue persists, then:2. Remplacer le ISS, see ISS. 3. Run the Service diagnostics test to verify ISS motor and sensors.
- remede :
Remote troubleshooting (call agent)1. Restart the unit. If the problem persists, then:2. Run Service diagnostic test to verify ISS.3. Arrange visit with ISS Service kit.Onsite troubleshooting and solution (service engineer)1. Run ISS diagnostic test. If issue persists, then:2. Replace the ISS, see ISS. 3. Run the Service diagnostics test to verify ISS motor and sensors.
- id :
271358
- code :
0026-0075
- description :
26.00. ISS
Causes : 75. Generic Ink supply failure
- description_fr :
26.00. ISS.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Restart the unit. If the problem persists, then:2. Run Service diagnostic test to verify ISS.3. Arrange visit with ISS Service kit.Onsite troubleshooting and solution (service engineer)1. Run ISS diagnostic test. If issue persists, then:2. Replace the ISS, see ISS. 3. Run the Service diagnostics test to verify ISS motor and sensors.
- id :
271359
- code :
0026-0085
- description :
26.00. ISS
Causes : 85. Empty supplies
- description_fr :
26.00. ISS.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Restart the unit. If the problem persists, then:2. Run Service diagnostic test to verify ISS.3. Arrange visit with ISS Service kit.Onsite troubleshooting and solution (service engineer)1. Run ISS diagnostic test. If issue persists, then:2. Replace the ISS, see ISS. 3. Run the Service diagnostics test to verify ISS motor and sensors.
- id :
271360
- code :
0026-0092
- description :
26.00. ISS
Causes : 92. Too early empty supplies
- description_fr :
26.00. ISS.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Restart the unit. If the problem persists, then:2. Run Service diagnostic test to verify ISS.3. Arrange visit with ISS Service kit.Onsite troubleshooting and solution (service engineer)1. Run ISS diagnostic test. If issue persists, then:2. Replace the ISS, see ISS. 3. Run the Service diagnostics test to verify ISS motor and sensors.
- id :
271361
- code :
0026-0093
- description :
26.00. ISS
Causes : 93. EE failure
- description_fr :
26.00. ISS.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Restart the unit. If the problem persists, then:2. Run Service diagnostic test to verify ISS.3. Arrange visit with ISS Service kit.Onsite troubleshooting and solution (service engineer)1. Run ISS diagnostic test. If issue persists, then:2. Replace the ISS, see ISS. 3. Run the Service diagnostics test to verify ISS motor and sensors.
- id :
271362
- code :
0026-0094
- description :
26.00. ISS
Causes : 94. Non OOI cartridge failure
- description_fr :
26.00. ISS.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Restart the unit. If the problem persists, then:2. Run Service diagnostic test to verify ISS.3. Arrange visit with ISS Service kit.Onsite troubleshooting and solution (service engineer)1. Run ISS diagnostic test. If issue persists, then:2. Replace the ISS, see ISS. 3. Run the Service diagnostics test to verify ISS motor and sensors.
- id :
271363
- code :
0026-0100
- description :
ISS Optotrip failure
Causes :
- description_fr :
26. ISS.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Go to Support Menu, see Entering the support menus and run the ISS diagnostic test, see 4.12 ISS. 3. Depending on the result, the call agent should arrange a service engineer visit to change the ISS.Onsite troubleshooting and solution (service engineer)1. Ensure the ISS cables are properly fit, and reconnect them as needed.2. Ensure there isn’t a
- id :
271364
- code :
0026-0200
- description :
ISS Bongo Malfunction
Causes :
- description_fr :
ISS Bongo Malfunction.
- remede_fr :
Vérifier les cartouches d'encre. S'assurer qu'il s'agit de cartouches HP d'origine.
- remede :
Check ink supplies. Ensure they are genuine HP ink supplies.
- id :
271365
- code :
0026-XXXX
- description :
Silent S.E. for troubleshooting
Causes :
- description_fr :
Erreur système silencieuse (diagnostic uniquement).
- remede_fr :
1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock). 2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis. 3. If the PHA is still in warranty,.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271366
- code :
0027-000027-005652
- description :
27.00. Printhead
Causes : "PHA error: VPP cal out of range"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271367
- code :
0027-0001
- description :
27.00. Printhead
Causes : "Generic PHA error"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271368
- code :
0027-0002
- description :
27.00. Printhead
Causes : "PHA error: not responding at all"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271369
- code :
0027-0003
- description :
27.00. Printhead
Causes : "PHA error: CSIO xfer completed incorrectly"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271370
- code :
0027-0004
- description :
27.00. Printhead
Causes : "PHA error: Watchdog fault"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271371
- code :
0027-0005
- description :
27.00. Printhead
Causes : "PHA error: Auric data reset"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271372
- code :
0027-0006
- description :
27.00. Printhead
Causes : "PHA error: Unrecognized pen type"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271373
- code :
0027-0007
- description :
27.00. Printhead
Causes : "PHA error: LVDS error"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271374
- code :
0027-0008
- description :
27.00. Printhead
Causes : "PHA error: Pen ID invalid"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271375
- code :
0027-0009
- description :
27.00. Printhead
Causes : "PHA error: Pen ID b/f"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271376
- code :
0027-0010
- description :
27.00. Printhead
Causes : "PHA error: Pen ID write failure"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271377
- code :
0027-0011
- description :
27.00. Printhead
Causes : "PHA error: Bad DTSR"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271378
- code :
0027-0012
- description :
27.00. Printhead
Causes : "PHA error: Temp out of range"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271379
- code :
0027-0013
- description :
27.00. Printhead
Causes : "PHA error: Temp out of range"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271380
- code :
0027-0014
- description :
27.00. Printhead
Causes : "PHA error: TSR fault"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271381
- code :
0027-0015
- description :
27.00. Printhead
Causes : "PHA error: Pen stuck cold"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271382
- code :
0027-0016
- description :
27.00. Printhead
Causes : "PHA error: Pen not heating"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271383
- code :
0027-0017
- description :
27.00. Printhead
Causes : "PHA error: VDD short"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271384
- code :
0027-0018
- description :
27.00. Printhead
Causes : "PHA error: VDD short"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271385
- code :
0027-0019
- description :
27.00. Printhead
Causes : "PHA error: VDD expected on"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271386
- code :
0027-0020
- description :
27.00. Printhead
Causes : "PHA error: VPP short"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271387
- code :
0027-0021
- description :
27.00. Printhead
Causes : "PHA error: VPP short"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271388
- code :
0027-0022
- description :
27.00. Printhead
Causes : "PHA error: VPP short"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271389
- code :
0027-0023
- description :
27.00. Printhead
Causes : "PHA error: VPP short"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271390
- code :
0027-0024
- description :
27.00. Printhead
Causes : "PHA error: VPP short test"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271391
- code :
0027-0025
- description :
27.00. Printhead
Causes : "PHA error: VPP short test"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271392
- code :
0027-0026
- description :
27.00. Printhead
Causes : "PHA error: VPP expected off"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271393
- code :
0027-0027
- description :
27.00. Printhead
Causes : "PHA error: VPP out of range"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271394
- code :
0027-0027-00560051
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed failed"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271395
- code :
0027-0028
- description :
27.00. Printhead
Causes : "PHA error: VPP out of range"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271396
- code :
0027-0029
- description :
27.00. Printhead
Causes : "PHA error: VPP out of range"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271397
- code :
0027-0030
- description :
27.00. Printhead
Causes : "PHA error: VPP out of range"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271398
- code :
0027-0031
- description :
27.00. Printhead
Causes : "PHA error: VPP out of range"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271399
- code :
0027-0032
- description :
27.00. Printhead
Causes : "PHA error: VPP out of range"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271400
- code :
0027-0033
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed failed"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271401
- code :
0027-0034
- description :
27.00. Printhead
Causes : "PHA error: VDD check timeout"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271402
- code :
0027-0035
- description :
27.00. Printhead
Causes : "PHA error: VPP check timeout"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271403
- code :
0027-0036
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed fuse"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271404
- code :
0027-0037
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed fuse"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271405
- code :
0027-0038
- description :
27.00. Printhead
Causes : "PHA error: VDD too many ignored"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271406
- code :
0027-0039
- description :
27.00. Printhead
Causes : "PHA error: VPP too many ignored"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271407
- code :
0027-0040
- description :
27.00. Printhead
Causes : "PHA error: VPP too many ignored"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271408
- code :
0027-0041
- description :
27.00. Printhead
Causes : "PHA error: VDD check timeout"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271409
- code :
0027-0042
- description :
27.00. Printhead
Causes : "PHA error: VPP check timeout"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271410
- code :
0027-0043
- description :
27.00. Printhead
Causes : "PHA error: VDD check timeout"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271411
- code :
0027-0044
- description :
27.00. Printhead
Causes : "PHA error: VPP check timeout"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271412
- code :
0027-0045
- description :
27.00. Printhead
Causes : "PHA error: VDD on"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271413
- code :
0027-0046
- description :
27.00. Printhead
Causes : "PHA error: VPP on"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271414
- code :
0027-0047
- description :
27.00. Printhead
Causes : "PHA error: VPP setpoint failed"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271415
- code :
0027-0048
- description :
27.00. Printhead
Causes : "PHA error: VPP setpoint failed"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271416
- code :
0027-0049
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed failed"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271417
- code :
0027-0050
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed failed"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271418
- code :
0027-0053
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed failed"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271419
- code :
0027-0054
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed failed"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271420
- code :
0027-0055
- description :
27.00. Printhead
Causes : "PHA error: VPP bleed failed"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271421
- code :
0027-0056
- description :
27.00. Printhead
Causes : "PHA error: VPP expected on"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271422
- code :
0027-0057
- description :
27.00. Printhead
Causes : "PHA error: ecc out of range"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271423
- code :
0027-0058
- description :
27.00. Printhead
Causes : "PHA error: ecc out of range"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271424
- code :
0027-0059
- description :
27.00. Printhead
Causes : "PHA error: missing"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271425
- code :
0027-0060
- description :
27.00. Printhead
Causes : "PHA error: wrong part"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271426
- code :
0027-0061
- description :
27.00. Printhead
Causes : "Power on with Filled PHA Change"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271427
- code :
0027-0062
- description :
27.00. Printhead
Causes : "Power on with Empty PHA Change"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271428
- code :
0027-0063
- description :
27.00. Printhead
Causes : "PHA change with Filled PHA"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271429
- code :
0027-0064
- description :
27.00. Printhead
Causes : "PHA change with Empty PHA"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271430
- code :
0027-0065
- description :
27.00. Printhead
Causes : "Out of cap with Filled PHA Change"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271431
- code :
0027-0066
- description :
27.00. Printhead
Causes : "Out of cap with Empty PHA Change"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271432
- code :
0027-0067
- description :
27.00. Printhead
Causes : "Fake PHA Change"
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
- id :
271433
- code :
0041-0017
- description :
Unable to move Paper Servo or no feedback received.
Causes : Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk
- description_fr :
Impossible de déplacer le servo papier.
- remede_fr :
1. Éteindre et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Accéder au menu Support en maintenant la touche Marche enfoncée 15 secondes. 3. Go to Diagnostic Menu, see Entering the support menus and run Paper Servo diagnostic, see 4.4 Paper servo. 4. After running the diagnostic the printer will show one of these system errors: 81-8 arrange a service engineer to replace Paper.
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Paper Servo diagnostic, see 4.4 Paper servo. 4. After running the diagnostic the printer will show one of these system errors: 81-8 arrange a service engineer to replace Paper
- id :
271434
- code :
0042-0117
- description :
Unable to move Carriage Servo or no feedback received.
Causes : Trailing Cables, Carriage Board, Carriage Motor, Carriage Belt, Encoder Strip
- description_fr :
Impossible de déplacer le servo chariot.
- remede_fr :
1. Éteindre et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Accéder au menu Support en maintenant la touche Marche enfoncée 15 secondes. 3. Go to Diagnostic Menu, see Entering the support menus and run Carriage Servo diagnostic, see 4.3 Carriage servo. 4. Organiser une intervention technicien sur site to change the carriage motor.Onsite troubleshooting and solution (servi.
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Carriage Servo diagnostic, see 4.3 Carriage servo. 4. The call agent should arrange a service engineer visit to change the carriage motor.Onsite troubleshooting and solution (servi
- id :
271435
- code :
0043-0017
- description :
Unable to move Pick Servo or no feedback received.
Causes :
- description_fr :
Impossible de déplacer le servo prise papier.
- remede_fr :
1. Remove the covers and check that all the cables are well connected to the Printer Bundle Board (right side of the unit), specially the pick motor cable, and none of them are damaged. If any cable is not connected, then reconnect it, and power on the printer again to check whether the system error has disappeared. Check right hand gear train for blockage or damage.IMPORTANT:If any cable is damaged, then order a Cable Service Kit: Cables.
- remede :
Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well connected to the Printer Bundle Board (right side of the unit), specially the pick motor cable, and none of them are damaged. If any cable is not connected, then reconnect it, and power on the printer again to check whether the system error has disappeared. Check right hand gear train for blockage or damage.IMPORTANT:If any cable is damaged, then order a Cable Service Kit: Cables
- id :
271436
- code :
0043-0059
- description :
43.00. Pick motor
Causes : 59. MOTOR_SERVO_SHUTDOWN
- description_fr :
43.00. Pick motor.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well connected to the Printer Bundle Board (right side of the unit), specially the pick motor cable, and none of them are damaged. If any cable is not connected, then reconnect it, and power on the printer again to check whether the system error has disappeared. Check right hand gear train for blockage or damage.IMPORTANT:If any cable is damaged, then order a Cable Service Kit: Cables
- id :
271437
- code :
0045-0017
- description :
Unable to move Rewind Servo or no feedback received.
Causes : Main PCA
- description_fr :
Impossible de déplacer le servo rebobinateur.
- remede_fr :
1. Éteindre et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Remove the spindle, check the spindle gear and gear cap position. Check rewinder gears for damage. Finally, boot the unit without the spindle. 3. Organiser une intervention technicien sur site to change the Rewinder module, and follow the Onsite troubleshooting below: Left Roll Support4. If a different system error is displayed then the call age.
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Remove the spindle, check the spindle gear and gear cap position. Check rewinder gears for damage. Finally, boot the unit without the spindle.3. The call agent should arrange a service engineer visit to change the Rewinder module, and follow the Onsite troubleshooting below: Left Roll Support4. If a different system error is displayed then the call age
- id :
271438
- code :
0045-0059
- description :
45.00. Rewinder motor
Causes : 59. MOTOR_SERVO_SHUTDOWN
- description_fr :
45.00. Rewinder motor.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Remove the spindle, check the spindle gear and gear cap position. Check rewinder gears for damage. Finally, boot the unit without the spindle.3. The call agent should arrange a service engineer visit to change the Rewinder module, and follow the Onsite troubleshooting below: Left Roll Support4. If a different system error is displayed then the call age
- id :
271439
- code :
0051-0101
- description :
Top (SFP) or Front (MFP) Cover sensor failureOther
Causes : Main PCA
- description_fr :
Défaillance du capteur de capot.
- remede_fr :
1. Éteindre l'imprimante et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Accéder au menu Support en maintenant la touche Marche enfoncée 15 secondes. 3.Top Cover Sensor can be tested opening and closing the window (see 4.14 Additional Manual Sensor Test (not included in the Service Menu)). 4. Organiser une intervention technicien sur site to change the Top Cover Sensor PCA; follow t.
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3.Top Cover Sensor can be tested opening and closing the window (see 4.14 Additional Manual Sensor Test (not included in the Service Menu)).4. The call agent should arrange a service engineer visit to change the Top Cover Sensor PCA; follow t
- id :
271440
- code :
0051-0201
- description :
PHA door sensor failure
Causes : Main PCA
- description_fr :
Défaillance du capteur de porte PHA.
- remede_fr :
1. Éteindre l'imprimante et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Accéder au menu Support en maintenant la touche Marche enfoncée 15 secondes. 3.PHA door sensor can be tested opening and closing the PHA door (see 4.14 Additional Manual Sensor Test (not included in the Service Menu)). 4. Organiser une intervention technicien sur site to change the PHA door Sensor PCA; follow t.
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3.PHA door sensor can be tested opening and closing the PHA door (see 4.14 Additional Manual Sensor Test (not included in the Service Menu)).4. The call agent should arrange a service engineer visit to change the PHA door Sensor PCA; follow t
- id :
271441
- code :
0051-0301
- description :
Ink Cartridge door sensor failure
Causes : Main PCA
- description_fr :
Défaillance du capteur de porte cartouche.
- remede_fr :
1. Éteindre l'imprimante et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Accéder au menu Support en maintenant la touche Marche enfoncée 15 secondes. 3. Go to Diagnostic Menu, see Entering the support menus and run Ink door Sensor diagnostic, see 4.14 Additional Manual Sensor Test (not included in the Service Menu). 4. Organiser une intervention technicien sur site to change the In.
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Ink door Sensor diagnostic, see 4.14 Additional Manual Sensor Test (not included in the Service Menu). 4. The call agent should arrange a service engineer visit to change the In
- id :
271442
- code :
0053-0101
- description :
OOP (Out-Of-Paper) Sensor failure
Causes : Bundle PCA, Bundle FFC, Main PCA
- description_fr :
Défaillance du capteur fin de papier.
- remede_fr :
1. Éteindre l'imprimante et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. The call agent should recommend the customer to power off the printer, remove the Multi-tray sheet module, and check that there is no paper behind it, then power on the printer to see whether the error continues. 3. Ask the customer to check if the OOPS sensor is not dislodged from its location. If yes, reseat the OOPS sensor. 4. The call agent asks t.
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should recommend the customer to power off the printer, remove the Multi-tray sheet module, and check that there is no paper behind it, then power on the printer to see whether the error continues.3. Ask the customer to check if the OOPS sensor is not dislodged from its location. If yes, reseat the OOPS sensor.4. The call agent asks t
- id :
271443
- code :
0053-0201
- description :
Output Tray sensor failure
Causes : Main PCA, Output tray
- description_fr :
Bac de sortie — erreur sensor failure.
- remede_fr :
1. Éteindre l'imprimante et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Accéder au menu Support en maintenant la touche Marche enfoncée 15 secondes. 3. Go to Diagnostic Menu, see Entering the support menus and run Output Tray Sensor diagnostic, see 4.6 Output Tray Sensor. 4. The call agent should send to the customer the Output Tray Sensor, which is a CSR part. Output Tray Sensor Assembly.
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Output Tray Sensor diagnostic, see 4.6 Output Tray Sensor. 4. The call agent should send to the customer the Output Tray Sensor, which is a CSR part. Output Tray Sensor Assembly
- id :
271444
- code :
0059-0190
- description :
Conflict found between NVM main and backup
Causes :
- description_fr :
Conflit entre la NVM principale et la NVM de sauvegarde.
- remede_fr :
1. The error appears if during a service operation, the Main PCA or the NVM backup PCA are replaced by a reused part (not a new spare part). 2. To recover, repair using HP genuine new spare parts.
- remede :
Onsite troubleshooting and solution (service engineer)1. The error appears if during a service operation, the Main PCA or the NVM backup PCA are replaced by a reused part (not a new spare part).2. To recover, repair using HP genuine new spare parts.
- id :
271445
- code :
0059-0191
- description :
Default data found in both NVM main and backup
Causes :
- description_fr :
Données par défaut trouvées dans la NVM principale et de sauvegarde.
- remede_fr :
1. The error appears if during a service operation, the Main PCA and the NVM backup PCA are replaced at the same time. 2. To recover, repair by changing first one component (use the old component for this printer), then power the printer off and on, and change the other.
- remede :
Onsite troubleshooting and solution (service engineer)1. The error appears if during a service operation, the Main PCA and the NVM backup PCA are replaced at the same time.2. To recover, repair by changing first one component (use the old component for this printer), then power the printer off and on, and change the other.
- id :
271446
- code :
0059-0289
- description :
NVM backup is missing or does not work correctly (NVM location, see Locations of the PCAs).
Causes :
- description_fr :
La sauvegarde NVM est absente ou défaillante.
- remede_fr :
Redémarrer l'imprimante. Si le problème persiste :1. Remove left cover, see Left Cover MFP SV Kit F9A3-6712, and ensure NVM backup cable is properly connected to it and to the Main PCA. 2. Remplacer le NVM backup.
- remede :
Remote troubleshooting (call agent) Restart the unit. If the problem persists, then:Onsite troubleshooting and solution (service engineer)1. Remove left cover, see Left Cover MFP SV Kit F9A3-6712, and ensure NVM backup cable is properly connected to it and to the Main PCA.2. Replace the NVM backup.
- id :
271447
- code :
0081-0008
- description :
81.00. Media advance
Causes : 08. JAM
- description_fr :
81.00. Media advance.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent) Restart the unit. If the problem persists, then:Onsite troubleshooting and solution (service engineer)1. Remove left cover, see Left Cover MFP SV Kit F9A3-6712, and ensure NVM backup cable is properly connected to it and to the Main PCA.2. Replace the NVM backup.
- id :
271448
- code :
0085-0101
- description :
Feed index encoder sensor does not work properly
Causes : Feed Encoder Disk, Main PCA
- description_fr :
Le capteur d'index d'encodeur ne fonctionne pas correctement.
- remede_fr :
1. Éteindre l'imprimante et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Organiser une intervention technicien sur site to change the Feed Index PCA and follow onsite troubleshooting below. Feed Index encoder sensor PCA3. Remove the covers an.
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Feed Index PCA and follow onsite troubleshooting below. Feed Index encoder sensor PCA3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers an
- id :
271449
- code :
0085-0201
- description :
Feed encoder sensor does not work properly
Causes : Feed encoder Disk, Main PCA
- description_fr :
Le capteur d'encodeur d'avance ne fonctionne pas correctement.
- remede_fr :
1. Éteindre l'imprimante et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Organiser une intervention technicien sur site to change the Feed encoder sensor PCA. Feed Encoder Sensor PCA3. Remove the covers and check that all the cables are well.
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Feed encoder sensor PCA. Feed Encoder Sensor PCA3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well
- id :
271450
- code :
0086-0008
- description :
86.00. Scan axis jam
Causes : 08. JAM
- description_fr :
86.00. Scan axis jam.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Feed encoder sensor PCA. Feed Encoder Sensor PCA3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well
- id :
271451
- code :
0087-0001
- description :
Encoder Strip failure
Causes : Carriage (encoder sensor)
- description_fr :
Défaillance de la bande encodeur.
- remede_fr :
1. Éteindre l'imprimante et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Organiser une intervention technicien sur site to change the Encoder Strip and follow onsite troubleshooting below. Encoder Strip (36)3. Remove the covers and check that.
- remede :
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Encoder Strip and follow onsite troubleshooting below. Encoder Strip (36)3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that
- id :
271452
- code :
0153-0302
- description :
Multi-Sheet Tray presence not detected
Causes : MPCA
- description_fr :
Présence du bac multi-feuilles non détectée.
- remede_fr :
Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
- remede :
Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
- id :
271453
- code :
0227-0046
- description :
27.00. Printhead
Causes : 46. NOT CALIBRATED MISSALIGNED UNABLE TO CALIBRATE
- description_fr :
27.00. Erreur tête d'impression.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
- id :
271454
- code :
0824-0100
- description :
24.01. Ink Blockage Long Repumps
Causes : Last 4 bits interpreted as 0=working 1=not working, order is KCMY
- description_fr :
24.01. Ink Blockage Long Repumps.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
- id :
271455
- code :
0824-0200
- description :
24.02. Ink Blockage Delays Phase
Causes : Last 4 bits interpreted as 0=working 1=not working, order is KCMY
- description_fr :
24.02. Ink Blockage Delays Phase.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
- id :
271456
- code :
0824-0300
- description :
24.03. Ink Blockage Bag Cycling Phase
Causes : Last 4 bits interpreted as 0=working 1=not working, order is KCMY
- description_fr :
24.03. Ink Blockage Bag Cycling Phase.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
- id :
271457
- code :
0824-2000
- description :
24.20. SHAID (Ink detection sensor inside PHA) not covered
Causes : Last 4 bits interpreted as 0=working 1=not working, order is KCMY
- description_fr :
24.20. Capteur SHAID (détecteur d'encre interne PHA) non recouvert.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
- id :
271458
- code :
0824-XXXX
- description :
IDS startup problem: Silent System Errors not shown in the Front Panel. Refer to Ink supplies troubleshooting for more information, see Ink-supplies troubleshooting. See Error messages related with printhead and start-up for additional error codes.
Causes :
- description_fr :
Démarrage du système d'alimentation en encre (IDS) problem: Silent System Errors not shown in the Front Panel. Refer to Ink supplies troubleshooting for more information, see Ink-supplies troubleshooting. See Error messages related with printhead and start-up for additional error codes.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
- id :
271459
- code :
0942-0188
- description :
Carriage homing problem
Causes :
- description_fr :
42.01. Carriage motor.
- remede_fr :
Redémarrer l'imprimante. Si l'erreur persiste, contacter le support HP.
- remede :
Remote troubleshooting (call agent)1. Reboot the unit. If the problem persists, clean the encoder strip, see Clean the Encoder Strip. 2. If the issue is not solved, open the PHA door and check if there’s any paper strips blocking either the carriage or the SVS.3. Go to Diagnostic Menu, see Entering the support menus and run Carriage Servo diagnostic, see 4.3 Carriage servo. Onsite troubleshooting and solution (service engineer)1. Check encoder strip, scan axis and service station parts.















